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iPhone is disabled passcode entry on the lock screen.

What to do if your iPhone is disabled

If you have entered your passcode on your iPhone incorrectly a couple of times, you may well have temporarily or even permanently disabled your handset. Whether it was on a slightly aged iPhone 6 or the very latest iPhone 12 the result is the same. So, what should you do if your iPhone is disabled?

There are couple of different factors as a result of your iPhone being disabled. Depending on how many times you tried the incorrect passcode, your phone could be locked for minutes or even hours. Especially if you were persistent in your attempts to get into your device.

Why does the disabled iPhone message come up?

With a four-digit passcode there is a one in 10,000 chance that anyone who got hold of that phone could access it. With a six-digit passcode there is a one in a million chance of someone guessing the PIN correctly.

This does not mean that it is impossible to get into your phone. It just means that it would take a very long time or someone to be very lucky.

In an attempt to deter brute force passcode guessing, Apple has put these features in place that lock your phone for an extended period of time.

Therefore, the more times your try and guess incorrectly, the longer your phone will be locked for.

After six incorrect passcode entries, the seventh one will disable your phone for one minute. If you continue to type in invalid passcodes, this will ramp up to disabling your iPhone for 5 minutes. Following that, subsequent locks of 15 and 30 minutes before jumping to an hour.

The penultimate attempt will lock you out for a full two hours. However, the final incorrect pin will disable your iPhone permanently.

iPhone is disabled, please connect to iTunes message

Fortunately, permanently doesn’t quite mean forever.

While your iPhone can be reactivated, all the data stored on the phone (except the data stored on iCloud) will be lost.

Once again, this process has been implemented to stop a thief from accessing all of your data. As long as your phone is backed up to the cloud, it still allows the opportunity to recover your data if you made a mistake.

In order to recover your device, you are going to need three things.

  1. A Mac or PC that can Install and run iTunes.
  2. An official USB to Lightning Cable.
  3. Your disabled iPhone.
iPhone is disabled connect to iCloud screen.

iPhone is disabled connect to iCloud screen.

What is iPhone recovery mode and how to connect to it?

Before you connect your device to iTunes you are going to need to enter recovery mode.

The process to enter this mode differs depending on which model of iPhone you have.

iPhone 12 and 12 Pro recovery mode

Follow this sequence: press volume up and release. Press volume down and release. Press and continue holding the side button until you see the connect to computer dialogue on screen.

iPhone 11 and 11 Pro recovery mode

Enter this sequence: press volume down and release. Press and continue holding the side button until you see the connect to computer dialogue on screen.

iPhone XS and XS Max recovery mode

Try this sequence: press volume up and release. Press volume down and release. Press and continue holding the side button until you see the connect to computer dialogue on screen.

iPhone XR recovery mode

Follow this sequence: press volume down and release. Press and continue holding the side button until you see the connect to computer dialogue on screen.

iPhone X recovery mode

Enter this sequence: press volume up and release. Press volume down and release. Press and continue holding the side button until you see the connect to computer dialogue on screen.

iPhone 8, 8 Plus and SE 2020 recovery mode

Follow this sequence: press volume up and release. Press Volume Down and release. Press and continue holding the side button until you see the connect to computer dialogue on screen.

iPhone 7 and 7 Plus recovery mode

Try this sequence: press the side or top button and hold it down while waiting for the appearance of the slider which lets you power off. Switch the device off then connect it to your computer while still pressing down the volume button until the recovery screen comes on.

iPhone 6 and 6 Plus recovery mode

Follow this sequence: press the side or top button and hold it down until you see the slider to power the device off. Swipe it to switch the device off then press down the home button while connecting the iPhone to the computer. Continuing holding the home button down until the screen for recovery mode shows up.

Connect to iTunes

Once you have entered recovery mode, connect your phone to your Mac or PC and open iTunes. For iTunes 12 or later select the iPhone’s icon in the upper-left corner. On iTunes 11, select the iPhone tab on the right side of the screen. For iTunes 10 or earlier, you’ll find your iPhone in the left-side sidebar.

How to restore your disabled iPhone

Once you are at this stage, all you need to do is press restore. iTunes will then guide you through the process of setting up your iPhone from scratch.

In this straight-forward scenario, you are now past the disabled iPhone screen. All you will need to do now is log into iCloud and restore your data from your last backup.

Disabled iPhone won’t connect to iTunes:

If the above steps don’t work, you’ll need to try using iCloud to wipe your device’s memory.

You can only do this, though, if you’ve already set up the “Find My iPhone” function and if the disabled phone has an active data connection.

Simply visit iCloud.com on another device and choose “Find iPhone”.

Enter your Apple account password and then you’ll see a map showing your device’s location.

Select “All Devices” and choose the iPhone to erase.

Disabled iPhone find my phone screen.

iPhone is disabled find my phone screen.

Still can’t solve it?

If your iPhone is disabled then you can seek professional help. Our iPhone repair experts have years of experience in remedying disabled iPhones.

There are a couple of different ways you can book in your device with us. Firstly, you can quickly select your iPhone model and book your handset in for a passcode removal repair.

Help Restore My Disabled iPhone

Popular Apple handsets we see for passcode removal repairs are iPhone 6s, iPhone 7, iPhone 8, iPhone X and iPhone 11.

Alternatively, you can call, message us through our contact page or live chat and let us know exactly what issues you are experiencing. We will then do our best to advise you what options you have to restore your disabled iPhone.

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